Simon Sinek said in his famous TED talk entitled ‘How Great Leaders Inspire Action’, that many organisations can tell you what they do, some can tell you how they do it, but very few can tell you why they do it.
Its remarkably similar in many Dynamics 365 implementations. We usually start off with what we want to do, and then look at how we are going to do it, but very rarely do we look at why we are doing it. The problem is, if we are not driven by why we are doing it, then we cannot truly be successful as there is no real measure of success.
I took this approach on one of our past projects and even though we received widespread commendation, the process was never adopted by the users and provided no value to the organisation whatsoever. I learned a very big lesson from that!
It happened because I didn’t look at why we were doing it and didn’t measure the success of the project against the impact on why we were doing it.
This mistake is extremely costly to organisations both in terms of time and money.
In this video we further explore why the why is so important, and I tell you the ‘WHY’ that I've found guides really successful Dynamics 365 Implementations.
Richard S White
Lead Dynamics 365 Consultant
I am a Microsoft Certified Solutions Architect, Functional Consultant and Trainer in Dynamics 365 Customer Engagement (CRM) and a certified Scrum Master.
I have been helping organisations set the right foundations for successful software projects for almost 20 years, and for the past 5 years I have niched myself in Dynamics 365. Why, because I absolutely love it! A bit too much, as I tell people when I run my workshops.
If you are implementing Dynamics 365 for Customer Engagement, then I can help ensure it’s done right. What is my definition of ‘Done right’? Well, users adopt it, customers love it and the business accelerates. To get my help, simply email me at richard@365inhouse.com I look forward to solving your problems.
Comments